Shipping policy
Dispatch times
We process and dispatch orders Monday to Thursday, excluding Victorian public holidays.
Plant orders are generally prepared and dispatched within 1–3 business days. We may hold a late-week plant order for the next suitable dispatch day to avoid it spending a weekend in transit.
Non-plant orders are generally dispatched on the same business day or within 2 business days.
The estimated delivery date shown at checkout is based on our usual handling time and Australia Post transit estimates. We work hard to keep within that estimate, although it can occasionally change because of order complexity, dispatch timing or Australia Post delays.
Delivery areas
We ship within Australia and do not currently offer international shipping.
Due to state and territory biosecurity and quarantine requirements, we are unable to ship plants to Western Australia, Tasmania or the Northern Territory. This restriction applies to plants only.
Plant delivery
We send all plant orders exclusively by Australia Post Express Post to minimise time in transit and help your plants arrive in the best possible condition. Tracking is included. Shipping is calculated at checkout and starts from $16.95 AUD.
Plant orders can be sent to residential and business addresses, PO Boxes, Australia Post Parcel Lockers and Australia Post Parcel Collect locations.
Melbourne plant-shipping discount
Customers in eligible Melbourne postcodes receive 20% off plant shipping automatically at checkout. Enter your delivery postcode at checkout to see the discounted amount.
The discount applies to eligible plant-delivery rates only. It does not apply to pickup or non-plant shipping.
Non-plant delivery
Non-plant orders are sent through Australia Post and include tracking.
- Standard delivery is $12.95 AUD, or free where stated on the product page.
- Express delivery is available from $16.95 AUD.
- For eligible products with free standard delivery, Express Post upgrades are available from $5.95 AUD. The final upgrade price is calculated at checkout based on your order.
Mixed orders
If your order contains plants and non-plant products, we may send everything together by Express Post where it is safe and practical to do so.
Some mixed orders need to be split because of their size or packing requirements. In that case, plant items will travel by Express Post and other items may travel separately. You will receive tracking details for each shipment.
Available shipping options and final charges are shown at checkout.
South Yarra pickup
Pickup is available from our South Yarra collection point on Monday to Wednesday, 10 am–3 pm, excluding public holidays. The collection address is shown at checkout and in your order confirmation.
Orders placed during pickup hours are usually ready within 2 business hours. You are welcome to come straight after placing your order if you need it urgently. If your order is not yet ready, we will pick and pack it while you wait.
Larger orders, busy periods and orders placed close to closing time may take longer to prepare. Orders placed outside pickup hours will be prepared for the next available pickup window.
Please collect your order within 7 days of receiving your ready-for-collection notification. If your order has not been collected after 7 days, we will send you a reminder. We continue to care for plants while they wait for collection, though we encourage prompt collection so they can get home and settled.
Delivery addresses and tracking
Please check your delivery address carefully at checkout. Contact us as soon as possible if it needs to be changed. Address changes cannot be guaranteed once an order has been prepared or lodged with Australia Post.
When your order is dispatched, you will receive an email with tracking information. Australia Post tracking usually begins updating within 24–48 hours and is often quicker for Express Post.
Multiple orders
We may combine multiple unfulfilled orders shipping to the same address where practical. If you would like us to combine your orders, please reply to your order confirmation email or contact us here with your order numbers before dispatch.
Questions or delivery issues
If your order arrives damaged, incorrect or in poor condition, please reply to your order confirmation email or contact us here as soon as possible, including your order number and photos where possible. Please see our Refund Policy for information about returns and consumer rights.