Cancellation policy

Subscription Cancellation Policy

Some products at The Plant Boys may be available as subscriptions. This policy explains how subscription orders work and how to manage them.

Your subscription

When you purchase a subscription, you agree to receive repeat deliveries at the frequency selected at checkout. Your payment method will be charged for each recurring order unless you cancel or change the subscription before that order begins processing.

Manage or cancel your subscription

You can manage, change, pause, skip or cancel your subscription at any time through your customer account. Please use the same email address you used when placing your subscription order.

A change or cancellation applies to future subscription orders. If a scheduled order has already been created, picked and packed, or dispatched, our Refund Policy applies instead.

Changes to subscription products or pricing

We may change or discontinue a subscription product, its availability or its price. Where a change affects an upcoming subscription order, we will provide notice where required by law and give you the opportunity to manage or cancel your subscription before the change takes effect.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or another law where it cannot lawfully be excluded, restricted or modified.

Need help?

If you need help with a subscription, please use the website chat or contact us here.